Contact Us

We're Here to Help

Thank you for visiting Everyvilo.

Whether you have questions about our pendant and ceiling lighting, floor and standing lamps, table and accent lamps, other home lighting products, or an existing order, our customer support team is here to assist you.

We aim to provide clear information, responsive service, and helpful assistance throughout your shopping experience.

How Can We Help?

Product Information

Need more details about a lighting product? Contact us with questions about available sizes, materials, colors, finishes, electrical specifications, product features, bulb compatibility, installation requirements, care instructions, or other relevant details.

Our team can help you better understand our lighting products before making a purchase.

Orders & Payments

If you have questions about placing an order, payment confirmation, order modifications, cancellations, or your order status, please contact our support team.

Including your order number and the email address used at checkout will help us locate your purchase.

Shipping & Delivery

For questions about shipping destinations, delivery arrangements, shipping costs, estimated delivery times, or tracking information, please reach out to us.

Our standard shipping rates are:

  • Orders from $0.00 to $39.98 USD: $12.99 USD.

  • Orders of $39.99 USD or more: Free Standard Shipping.

Orders are generally processed within 1–3 business days, followed by an estimated 3–5 business days for standard shipping transit.

The estimated total delivery time is 4–8 business days, depending on the destination, carrier operations, and other relevant shipping circumstances.

You can also review our Shipping Policy for additional details.

Returns & Refunds

If you need assistance with a return, exchange, refund, damaged lighting fixture, missing installation components, electrical defects, or an incorrect order, please contact us by email with your order number and a description of the issue.

Relevant photographs may help us review product-related concerns.

Eligible return requests may be submitted within 30 days of delivery, subject to our Return & Refund Policy.

Approved refunds are generally issued to the original payment method within 5–10 business days after approval.

For returns requested for personal reasons, customers are generally responsible for return shipping costs.

For confirmed defective, damaged, or incorrectly supplied products, Everyvilo will cover reasonable return shipping costs where a return is required because of our error or a confirmed defect.

Please refer to our Return & Refund Policy for applicable conditions and procedures.

Customer Support

Email: [email protected]

Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Response Time: We aim to respond within 1–2 business days, excluding weekends and public holidays.

You can contact us by email at any time. Our team will review inquiries during our regular support hours.

Company Information

Store Name: Everyvilo

Website: https://everyvilo.com

Legal Company Name: Guangzhou Fuxiang Trading Co., Ltd.

Registered Business Address:

Shop 102, No. 11 Shiling Minghua Street, Shiling Town, Huadu District, Guangzhou, Guangdong Province, China

Please note that the address above is our registered business address and may not be the designated return address.

For product returns, please contact our customer support team first to obtain the applicable return address and instructions.

Thank you for choosing Everyvilo. We appreciate your interest in our pendant lighting, floor lamps, table lamps, and decorative home lighting products and look forward to assisting you.